Shipping Policy

Order Processing

  • Orders placed before 12 noon GMT (weekdays) are shipped the same day.
  • Orders placed after this time are shipped the next working day.
  • Next Day Delivery is available only for orders placed before 12 noon GMT.
  • All orders will be delivered within 30 days of order confirmation, unless otherwise agreed.

Delivery Times & Delays

International tracked and untracked shipments may occasionally face delays due to:

  • Border controls or customs checks
  • Flight cancellations or transport disruptions
  • Local delivery procedures (e.g. quarantine, protective measures

For live courier updates, please see:

Delivery times shown are estimates. Orders may occasionally arrive earlier or later than expected.

Address Accuracy

Please ensure your delivery address is correct at checkout.

  • If your parcel is returned to us due to failed delivery, a refund will be processed for the product(s) only (excluding shipping).
  • Refunds are issued once the product has been safely returned to our warehouse.

Shipping Costs

United Kingdom

  • Free Shipping – on all orders over £30
  • Economy: from £3.95 (typically 2 working days from dispatch)
  • Next Day: from £8.40 (typically 1 working day from dispatch)

Europe

  • Free Shipping – on all orders over €140
  • Tracked Delivery: from €12.00 (typically 2–3 working days from dispatch)

Australia

  • Standard Shipping: from AUD 10.00
  • Express: typically within 5 working days of dispatch
  • Tracked: typically within 10–20 working days of dispatch

Asia (example: UAE)

  • United Arab Emirates: from AED 27.50 (typically 2–4 working days from dispatch)

Brexit & EU Customers As we ship from the UK:

  • VAT: Payable at your local country’s rate, collected at delivery by your local customs authority.
  • Customs duties: Orders over €150 may be subject to duty charges depending on product type and destination country.
  • These charges are the responsibility of the customer.

Tracking & Delivery Issues

Where is my order?

  • Check your dispatch confirmation email (sent to the email used at checkout).
  • If not received, check your spam/junk folders or search for help@drinkneurosip.com or your order number.

Why is my order taking longer?
Delays can occur due to:

  • Busy courier depots
  • Distance from local depot (extra 1–2 days possible)
  • Customs checks for international orders

My order hasn’t arrived

  • Check with neighbours or your local depot/post office.
  • For international orders, deliveries may transfer to a local partner service (e.g. UPS ® USPS).

My tracking number isn’t updating

  • Tracking updates are managed by the courier and may take time to activate.
  • If the issue persists, please contact the courier directly.

Delivery updates

Your tracking link will show your order’s progress. Please note tracking levels vary by courier and country. 

Support

If you have any questions or issues with your delivery, please contact us at help@drinkneurosip.com. Our team will be happy to help resolve it quickly.